NCR is making progress restoring services after a ransomware attack led to a data center outage that impacted its Aloha cloud-based services and Counterpoint applications.
NCR’s Command Center application was fully restored and online ordering resumed for the subset of CMC customers who were affected by the incident, the company said in a status update Monday.
The Atlanta-based company provides point-of-sale systems for retailers and restaurants. It also provides digital banking and ATM services. NCR Back Office is now live in a new cloud environment and ready for normal in-store operations, the company said, including data imports, adding employees and other procedures.
The sales and time information for each site from the outage period is stored on the back-of-house controller, according to the company. The data can be imported to begin syncing in the live environment.
However, companies should stagger large customer data imports to avoid latency.
Users can also add employee records, inventory postings, shift edits and deposits dating back to April 10.
The NCR Back Office applet in Pulse won’t be available online until the Pulse mobile app is restored.
NCR is still working to configure the Insight and Pulse cloud environments, but the company said it is making progress. It is also making progress with Aloha Configuration Center plans.
The company disclosed the ransomware incident in a filing with the Securities and Exchange Commission last week. NCR provided customers with continuous status updates since April 12 when the outage was known.