LastPass CEO Karim Toubba said he is taking full responsibility for the communication rollercoaster that followed the password manager's comprehensive breach.
“I acknowledge our customers’ frustration with our inability to communicate more immediately, more clearly, and more comprehensively throughout this event. I accept the criticism and take full responsibility,” Toubba said Wednesday in a blog post.
Toubba became LastPass CEO 10 months ago and has led the company through a series of missteps and significant exposure. His tenure at the password manager has been marked by a sustained period of damage control.
The criticism leveled at LastPass has grown as Toubba and the company shared more alarming details over the past six months.
Concerns hit a high point when the company contradicted previous statements and admitted the breach significantly compromised customer data.
“We have heard and taken seriously the feedback that we should have communicated more frequently and comprehensively throughout this process,” Toubba said Wednesday. “The length of the investigation left us with difficult trade-offs to make in that regard, but we understand and regret the frustration that our initial communications caused for both the businesses and consumers who rely on our products.”
LastPass has more than 100,000 business customers and more than 33 million registered users.
Toubba still has recovery and growth in his sights.
“As part of the company’s next phase of growth, we made a multimillion-dollar allocation to enhance our investment in security across people, processes and technology,” he said. “This investment drives our commitment to evolve LastPass into a leading cybersecurity company and ensure that we are in a position to protect ourselves and our customers against future threats.