Conduent, a New Jersey-based government contractor that provides technology platforms to multiple social service agencies and transit systems across the U.S., confirmed Wednesday it was impacted by a cyberattack.
The incident first became public after Wisconsin officials reported delays in child support payments. Wisconsin was one of four states impacted by the outage.
A spokesperson for Conduent confirmed the disruption was due to a cyber incident, but did not elaborate on the details. Conduent did not provide any details about how the incident was initially discovered or a specific timeline about the response.
“Conduent experienced an operational disruption due to a cybersecurity incident,” a spokesperson told Cybersecurity Dive via email Wednesday. “This incident was contained and all systems have been restored.”
Conduent first disclosed the incident to the Wisconsin Department of Children and Families on January 13, Gina Paige, a spokesperson for the Wisconsin agency told Cybersecurity Dive via email. Conduent is the vendor for the Wisconsin Child Support Trust Fund, and the outage impacted the vendor’s ability to process child support payments, she said.
“The outage impacted payees who receive their payments via electronic transfer or an EBT card from receiving their scheduled support payment,” Paige said. “Payors support payments, including via income withholding, were still being received and would be processed once the system was operational.”
